1. General Information About the Website and Service

1.1. The website b24helper.com is operated by VIС0ND LTD, a company registered in Latvia.

1.2. The Website provides AI-generated consultations on the use of Bitrix24 CRM. These consultations are based on publicly available materials, official documentation, and guidesprovided by Bitrix24 Europe (Alaio Cloud Limited, Cyprus).

1.3. This service is not an official Bitrix24 support channel and operates independently from Bitrix24 Europe.

1.4. The service is intended for businesses and legal entities in Europe, Asia, North & South America, Latin America, and the Middle East that currently use or plan to implement Bitrix24 CRM.

1.5. Due to international sanctions and export control regulations, use of the service by individuals or companies located in or organized under the laws of the following countries is strictly prohibited: Afghanistan, Azerbaijan, Belarus, Central African Republic, Cuba, Democratic Republic of the Congo, Eritrea, Ethiopia, Iran, Iraq, Kazakhstan, Kyrgyzstan, Lebanon, Libya, Mali, Myanmar, Nicaragua, North Korea, Russian Federation, Somalia, South Sudan, Sudan, Syria, Tajikistan, Turkmenistan, Uzbekistan, Venezuela, Yemen.

2. Nature of Consultations

2.1. The consultations provided by b24helper.com are informational only and do not constitute professional, technical, or guaranteed advice.

2.2. The AI-generated responses are based on publicly available data and may not cover all possible scenarios. You are solely responsible for verifying and implementing any suggestions in your Bitrix24 system.

2.3. No results are guaranteed. The Website does not assume liability for any errors, inaccuracies, or outcomes resulting from the use of provided information.

3. Limitation of Liability

3.1. All content and consultations provided through b24helper.com are generated automatically using artificial intelligence based on publicly available Bitrix24 CRM documentation and guides. Responses are not manually verified and may contain inaccuracies or errors. As clearly stated on our website: "B24Helper can make mistakes. In case of doubt book a human consultation."

3.2. By using this service, you acknowledge that you alone are responsible for evaluating the applicability of any information received, all decisions based on our consultations are made at your own risk, and our AI provides general guidance, not customized solutions for your specific situation.

3.3. VIС0ND LTD expressly disclaims all warranties regarding accuracy, completeness, or timeliness of responses, uninterrupted service or website availability, and suitability of information for your particular needs.

3.4. Under no circumstances shall VIС0ND LTD be liable for direct, indirect, incidental, special or consequential damages, business interruptions or lost profits, data loss or system malfunctions, or any consequences of decisions made based on our consultations. This limitation applies regardless of the legal theory (contract, tort, or otherwise) and even if we've been advised of potential damages. For official Bitrix24 terms, please refer to: https://www.bitrix24.eu/legal.php.

4. Bot Usage Terms

4.1. Anonymous or unregistered users receive up to 10 free consultations. Registered users may receive additional free consultations as determined by our system. Paid subscriptions are available via invoice only. We do not accept direct payments (credit cards, PayPal, etc.) on the site.

4.2. All paid consultations require formal invoice issuance. Payment of an invoice constitutes agreement to its specific terms. Subscription scope and duration are strictly defined in each invoice. You must review invoice terms before payment. We are not liable for misunderstandings if you pay without reading terms. All subscriptions are personal and non-transferable.

4.3. We reserve the right to modify free consultation limits at any time, refuse service without explanation, and terminate abusive accounts.

5. Refund Policy (Paid Services)

5.1. All paid services provided through b24helper.com are non-refundable under any circumstances, including but not limited to cases where the user is dissatisfied with the quality, accuracy or completeness of responses, or fails to achieve desired results through using the service.

5.2. The service is considered fully rendered and completed at the moment when the bot generates any response to a user's query. Users explicitly acknowledge and agree that all responses are automatically generated without human verification, and that no specific outcomes or results are guaranteed through use of the service.

5.3. By making payment for services, users confirm their understanding and acceptance that refunds will not be provided for any reason, including but not limited to: dissatisfaction with response quality, temporary service interruptions or delays, failure to utilize the full scope of purchased services, or any other circumstances related to service performance.

5.4. A payment invoice is only considered valid and official when it has been generated through the website's request form system and sent from the authorized email address fin (at) letitgrow (dot) website to the user's specified email address, containing the exact company details provided by the user in their request.

6. Intellectual Property

6.1. Users are granted limited, non-exclusive rights to use bot-generated responses solely for internal business purposes or personal reference within their organization. Any commercial use, republication or redistribution of responses requires express written permission from VIС0ND LTD.

6.2. When utilizing the PDF export feature to receive conversation transcripts via email, users acknowledge and agree that the company does not retain copies of these conversations after delivery, cannot recover or resend lost transcripts under any circumstances, and that users bear sole responsibility for maintaining their own records of important consultations.

6.3. Public sharing of bot responses is permitted only when accompanied by proper attribution in the form of a clearly visible, clickable hyperlink to b24helper.com as the source material. The link must be placed in immediate proximity to the shared content and remain functional at all times.

6.4. Strict prohibitions apply to any commercial exploitation of service content, including but not limited to: incorporating responses into paid training materials or courses, reselling or licensing content to third parties, using responses as part of any monetized service offering, or any other activity that generates revenue directly or indirectly from the bot's output without prior written authorization.

7. Jurisdiction and Dispute Resolution

7.1. All disputes arising from or related to the use of b24helper.com shall be governed by and construed in accordance with the laws of the Republic of Latvia, without regard to its conflict of law provisions.

7.2. Before initiating any legal proceedings, users are required to complete a mandatory pre-trial dispute resolution procedure. This requires submitting a formal written complaint to fin (at) letitgrow (dot) website that meets all of the following criteria: being sent at least three times with minimum 5 business days between submissions; clearly stating the subject of the claim, date of the alleged incident, payment details (if applicable), and the claimant's contact information.

7.3. The company reserves up to 50 business days from the date of first receiving a properly submitted complaint to provide a response. Failure to observe this pre-trial procedure, including filing lawsuits without first completing this mandatory complaint process, may render any legal claims invalid.

7.4. Any unresolved disputes shall be exclusively settled in the courts of general jurisdiction of the Republic of Latvia, with all proceedings conducted in accordance with Latvian procedural law.
 

8. Amendments to Terms & Conditions

8.1. VIС0ND LTD reserves the right to modify these Terms & Conditions at any time without prior notice. Continued use of b24helper.com following any such changes constitutes the user's acceptance of the new terms.

8.2. While we may post notices of significant changes on our website, users are responsible for regularly reviewing these Terms & Conditions to stay informed of updates. The "Last Updated" date at the beginning of this document will reflect the most recent revision date.

9. Additional Provisions

9.1. By using b24helper.com, users expressly consent to the collection and processing of their personal data as described in this section. The service may collect and process the following information: IP addresses from all visitors (including anonymous users); email addresses, names, and company names when voluntarily provided through website forms.

9.2. All collected data is stored securely and used solely for internal user identification purposes, including tracking available responses and monitoring service usage according to these terms. This information is not shared with third parties or used for marketing purposes, except when required by applicable law.

9.3. Providing an email address constitutes consent to receive service-related communications. Users may opt out of non-essential emails by sending an unsubscribe request exclusively to crmb24es (at) letitgrow (dot) website . Requests sent through other channels will not be processed.

9.4. The website may utilize third-party analytics services like Google Analytics solely for performance monitoring, traffic analysis, and service quality improvement purposes. These tools collect aggregated, non-personally identifiable data about website usage patterns.

9.5. If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be replaced with a valid one that most closely matches the original intent.

9.6. No failure or delay by VIС0ND LTD in exercising any right under these Terms & Conditions shall constitute a waiver of that right or any other rights hereunder.

9.7. To send emails, replace (at) with “@” and (dot) with “.”

10. GDPR Compliance and Data Protection Rights

10.1. The processing of personal data collected through b24helper.com complies with the General Data Protection Regulation (EU) 2016/679 (GDPR).

10.2. The legal basis for processing your personal data is your consent, given voluntarily when you provide information through website forms or by using the service, and the legitimate interest of VIС0ND LTD in providing and improving the service.

10.3. Personal data collected (including IP address, email address, name, company name) will be stored for as long as necessary to fulfill the purposes described in these Terms & Conditions or as required by applicable law.

10.4. You have the following rights under GDPR regarding your personal data:

The right to access your personal data.

The right to rectify inaccuracies in your personal data.

The right to erasure ("right to be forgotten") of your personal data.

The right to restrict processing of your personal data.

The right to object to processing based on legitimate interests.

The right to data portability in a structured, commonly used, and machine-readable format.

10.5. Requests to exercise your rights should be submitted via email to crmb24es (at) letitgrow (dot) website. Requests sent through other channels will not be processed.

10.6. You have the right to lodge a complaint with the national data protection authority of your country of residence within the EU if you believe that the processing of your personal data infringes applicable data protection laws.

10.7. VIС0ND LTD implements appropriate technical and organizational measures to protect personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.